SHIPPING POLICY
International Shipping:
We provide global shipping through DHL Express to customers worldwide. Kindly be aware that during the payment process, we do not collect any taxes or extra fees for international orders. Customers are advised to consult their local or regional authorities regarding any potential taxes, customs duties, import fees, or other applicable charges related to their purchase. Such charges, if they exist, are solely the responsibility of the customer and are not incorporated into the product or shipping costs.
Shipping Timeframe:
We endeavour to expedite the processing, assembly, quality control, bleeding, and shipment of orders promptly. However, during periods of high order volumes, additional time may be necessary for assembly. Each brake assembly undergoes manual hand-building and meticulous packing by proficient technicians. Unless fully assembled stock is readily available, assembly commences upon receipt of your order. All units will be shipped within 4-6 weeks from the order date. Should any delays occur beyond the estimated shipping timeframe, we will promptly notify you and furnish updates on your order's status.
Shipping Methods:
We employ trustworthy and esteemed shipping carriers to guarantee the secure and punctual delivery of your orders. For international orders, we rely on DHL Express, typically ensuring delivery within a week. For local shipments within New Zealand, we presently utilize NZ Post, with delivery times typically ranging from 2 to 3 days, subject to the remoteness of the location.
Order Tracking:
Once your order is shipped, we will provide you with a tracking number, if available, which allows you to monitor the delivery status of your package. Please note that tracking may not be available for certain international destinations.
Delivery Time:
The delivery duration for international shipments may fluctuate depending on the destination and customs clearance procedures of the receiving country. While we strive for timely delivery, we are unable to guarantee specific arrival dates for international orders.
Customs and Import Regulations:
It is the responsibility of customers to adhere to all customs and import regulations applicable in their respective countries. If any issues arise during customs clearance, we will provide necessary documentation or assistance as required.
Address Accuracy:
Please ensure that your shipping address is accurate and complete when placing an order. We will not be responsible for delivery delays or non-delivery due to incorrect or incomplete addresses provided by the customer.
Lost or Damaged Shipments:
If, in the unlikely circumstance, a shipment is lost or arrives damaged, kindly reach out to us promptly. We are committed to promptly addressing the issue and aiding you in initiating any requisite claims with the shipping carrier.